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Privacy & Terms Policy

UPDATED - 18th May 2018


Booking Terms and Conditions

Enquiry

We will endeavour to get back to you within a couple of hours but, if we are particularly busy or if we are away from the office, it may be three to five business days.

Delivery

On receipt of payment of first your deposit and then your balance we undertake to provide you with the holiday of your choice, or to provide a close alternative.

Refund / Cancellation

A handling charge of £75 GPB per person per course will be levied on all cancellations. In addition, if you have to cancel four to eight weeks before departure, a charge of 40% of the total price is payable; at two to four weeks, 60%; at one to two weeks, 80%; at less than one week, 90%.

We reserve the right to cancel any course at two months' notice and, where possible, provide you with an alternative course.


Privacy Information

This document governs the privacy notice of our website watermill.net.

Data Controller Contact:

Bill Breckon
The Watermill at Posara, Via del Mulino 12-20, 54013 Fivizzano, MS, (Loc Posara), Italy.

Phone: (UK) +44 (0)20 7193 6246

OR

use our Privacy Contact Form


What Information do we collect and how do we use it

Cookie Information

We use Cookies (Google) on this site to collect statistical information to ensure you get the best experience.

For more information about our use of Cookies on this website and controls to manage your cookie information, please visit our Cookie Information page.

Contact us forms

We collect your names, email address and telephone number so as to contact you if required - we do not share this information with any third parties or use this information for any marketing or promotional purposes, unless specifically requested

Booking enquiry forms

When you make an enquiry or secure a booking with us we store your name, email address, address and telephone number as supplied.

We use this information when we need to be in contact with you as a result of your booking, such as to send you a formal receipt in the post or directions on how to get to the mill.

We might also send you further information about the mill and offers we might be running.

We do not share this information with any third parties.

Financial data

We do not store any of your Credit Card or Financial data nor do we share your contact details with any third party.

Newsletter subscription

When you subscribe to our newsletter, we collect and retain your Opt-in form, names and email address so as to mail you our monthly newsletter - you receive no other information except the newsletter.

We do not share your subscription information with any third party.

Watermill Friends

When you register to join our Watermill Friends, we collect and retain your Opt-in form, names and email address so as to let you access the friends web site.

We will also ocassionally use this information to notify you about any updates on the site - you receive no other information except for any update notifications

We do not share your registration information with any third party.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.


How to manage your personal data we have on record

Access

You are entitled to enquire as to what personal data we have in our databases that specifically relates to you

For your personal information security, we request that you write to:

Bill Breckon
The Watermill at Posara, Via del Mulino 12-20, 54013 Fivizzano, MS, (Loc Posara), Italy.

Please do not forget to include your address to which we can send this information to.

Change personal data

If you wish to change any personal information we have on record, please use our Privacy Contact Form

Personal Data Deletion

You are entitled to request the removal / deletion of some or all of your personal information (data) from our databases if there is no compelling reason for us to keep it.

To request a deletion, please use our Data Deletion Form

Note: We will remove all known personal information (data) we have on record for you, but cannot remove any data that is collected by any third party website linked to this (watermill.net) website (for example: Facebook, Twitter, etc.)

Newsletter Subscription

If you wish to change your newsletter subscription email address, please use our:
Newsletter - Change Address Form

If you wish to Unsubscribe to our newsletter (Opt-out), please use our:
Newsletter - Unsubscribe Form


Data Security

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

The personal data collected by this site is stored offline and is fire-walled. And our data backups are stored online and are securily encrypted. Our data centres are based in Italy and Switzerland.

All databases associated with this website and data processors are under the control of our Data Controller (See address details above)


Business Address

Registered Business Address:

The Watermill at Posara, Via del Mulino 12-20, 54013 Fivizzano, MS, (Loc Posara), Italy.

Our registered Business Address for marketing (in the UK) is: Media Alliance Ltd, 5 Robin Hood Lane, Sutton, Surrey SM1 2SW


Further Information

For further details about your rights under the law, visit https://goo.gl/F41vAV