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Frequently asked questions

Below are a few frequently asked questions relating to our self-catering holiday apartments. If there are any further questions you might need answering, please do not hesitate to contact us using our Contact Form.

For our UK guests:

You can book your own flights (there are good connections from Heathrow, Gatwick, Stansted, East Midlands, Birmingham, Leeds/Bradford, Manchester and Bristol and an increasing number of other UK airports).

Or, to make life easier, you can use the services of our Personal Travel Adviser, Jan Handley, who will fix everything for you at very competitive prices. There is absolutely no obligation to use her, but if you would like her help, her UK phone number is 0844 8716162 (freephone) or +01964 626360 (local call charge) [From outside the UK. Dial +44 844 8716162 or +44 1964 626360] and her email address is jan.handley@co-operativepta.co.uk. We have found that many travel agents these days are not very helpful and are often tied to big tour operators. Jan will give you personal service.


For our USA and Canada guests:

We have asked Amy Furie, Director of Leisure/Travel Consultant for New Act Travel, Los Angeles, California, to act for us and our guests. Her office number is 1-310-201-0808 and her Direct Line is 1-310-284-5134. Her email address is Amy.furie@newacttravel.com Amy has been in the travel business for more than 20 years. She says: “I have traveled extensively over the years and continue to travel to extend my knowledge of our vast world we live in.”

Of course you can. You can park at the mill and we'll give you full instructions on how to get there. (We haven't lost anyone yet!). We reckon you can do Calais to the mill easily in two days using the French autoroutes and the Italian autostrade and it is even more fun if you take three days and make a holiday of the journey. We recommend stops near Strasbourg and beside Lake Como if you make a three-day trip. We'll gladly share our experiences of motoring down, suggesting routes and places to stay.

No, all linen and towels are provided. There's also a washing machine for communal use, but please ask us first so we can fit you in around our laundering.

There are hairdryers in each apartment. If you bring your own, the electricity is 220V. You will need an adaptor from your system to a two-pin European plug.

In an emergency it's probably best for your friends or relatives to contact Bill on his Italian mobile: +39 366 488 2587. Or call Karsten on his mobile: +39 347 979 3294. It has an answering service and he will pick up messages regularly if he's not able to answer immediately.

If you bring your laptop you can receive emails in our reception area.

Please note that the numbers above are correct; don't add or subtract numbers to those above.

There's plenty to do and see in the area. In each apartment we provide an updated guide to the area, with lots of details about sights to see, beaches, swimming pools, restaurants, cafés etc. It also tells you about nearby food shops, markets, useful phone numbers, opening times, etc, etc.